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Reputation management is more critical than ever because every minute the online reputation of a business is being shaped by consumers exchanging thoughts, opinions and reviews. The fact is, 97% of consumers look into business reviews and local info on the web. That is where we come in. You need a simple way to see exactly what your customers are saying along with a platform to join in the conversation. Our team provides online and brand reputation reputation management services that cover that and more.
Online reviews are one of the most crucial factors for your reputation and the first thing consumers searching online check. But requesting reviews from customers is often an after-thought. Our online and brand reputation management experts built a platform that automates customer review requests and improves your reputation all on autopilot.
With one snippet of code, you can collect reviews anywhere: Add to your email signature, your thank you page, or even send it to your entire email list. If their rating is positive with 4 or 5 stars, they are prompted to leave the review on any review site you choose! If the customer rates you 1-3 stars and conveys negative sentiment, they are prompted to send you a message privately – giving you the opportunity to resolve the issue.
Customer reviews can boost or break your business reputation. Unfortunately, most consumers that are motivated to leave reviews typically end with a negative review. With the Ascendance STARS Reputation Management Software, you can gain more positive consumer reviews on ANY review site of your choice, and privately resolve any unfavorable reviews!
With 84% of people now trusting online business reviews from complete strangers just as much as they trust recommendations from friends or family, the online business reputation game has truly shifted.
In this digital age, the pace of internet activity is simply too fast for people to instead seek out advice from a friend or family member about each purchase they make. Instead they place their trust in people they do not know online for an unbiased opinion.
The result of this online business review revolution is that a single negative review can produce quite a bit of damage to the reputation of a business because it is sitting there and ready to dissuade anyone who researches the company.
However, positive reviews give potential customers/clients reassurance that they are making a great choice with your company and encourage more conversions online. Whether your business is local or national, product or service based, you need positive reviews, and our reputation management team can help!
Working with a reputation management company has become increasingly important for businesses in the digital age. Online reputation is a valuable asset that can significantly impact a company’s success, and here are some compelling reasons why partnering with a reputation management firm is crucial:
Enhancing Online Credibility: In the digital era, consumers heavily rely on online reviews and social proof to make purchasing decisions. A reputation management company can help businesses build and maintain a positive online image by encouraging satisfied customers to leave reviews and addressing negative feedback promptly. This not only enhances credibility but also helps in winning the trust of potential customers.
Mitigating Negative Impact: Negative reviews, comments, or news can spread rapidly on the internet and harm a business’s reputation. Reputation management experts have strategies in place to mitigate the damage caused by negative content. They can help suppress harmful information in search engine results and replace it with positive, accurate, and relevant content.
Boosting Search Engine Rankings: Online reputation management is closely tied to search engine optimization (SEO). A reputable firm can optimize content to ensure positive information about the business ranks higher in search results. This not only counters any negative content but also improves the overall visibility of the company.
Strengthening Brand Image: A strong and positive online reputation is an essential component of a strong brand image. Reputation management companies can help align the digital presence with the brand’s values, ensuring consistency and resonance with the target audience.
Proactive Crisis Management: Reputation management is not just about reacting to negative feedback; it’s also about proactive crisis management. A skilled firm can develop strategies and protocols to prepare for potential reputation crises, allowing businesses to respond swiftly and effectively when faced with unexpected challenges.
Monitoring and Analytics: Reputation management firms employ advanced monitoring tools to keep a close eye on a business’s online presence. They provide valuable insights and analytics, helping companies understand their online reputation’s strengths and weaknesses and make data-driven decisions.
Our platform lets you point your customers to the review site you want them to leave a review on. You can choose multiple sites or a single site to ask your customers to review your business on. Our platform provides you access to over 50 major review sites including Google, Yelp, Facebook, and Others.
Most bad reviews are the result of a simple misunderstanding that typically can be prevented. By pre-qualifying reviewers with our 5 star rating system, customers that were going to leave a negative review are taken to a form where they explain their negative experience so you can resolve the issue privately. This gives you an opportunity to solve the issue before they leave a negative public review.
With 84% of people now trusting online business reviews from complete strangers just as much as they trust recommendations from friends or family, the online business reputation game has truly shifted. In this digital age, the pace of internet activity is simply too fast for people to instead seek out advice from a friend or family member about each purchase they make. Instead they place their trust in people they do not know online for an unbiased opinion.
The result of this online business review revolution is that a single negative review can produce quite a bit of damage to the reputation of a business because it is sitting there and ready to dissuade anyone who researches the company. However, positive reviews give potential customers/clients reassurance that they are making a great choice with your company and encourage more conversions online.
Review monitoring is crucial as it alerts you when new reviews are posted regarding your business on any and every review and social platform across the web.
A business that is not monitoring feedback from customers in online reviews risks missing negative feedback and will miss opportunities for marketing by not being able to respond to positive reviews.
Let Ascendance Website Solutions reputation management team helps you monitor and respond to every review so you can focus on other things vital to your business.
Our software not only helps you increase your reviews, but you can also monitor reviews left anywhere on the web so that you can quickly and easily respond when you need to!
Online business reviews come storming in like a raging bull with more than 26,000 reviews in Yelp alone every minute of every day. The challenge businesses face is monitoring and keeping up with all the feedback that is being generated online at an exceedingly rapid pace.
Our Reputation Monitoring software provides a clear picture of where you’re at currently and how your reputation is improving over time!
Ascendance STARS makes posting reviews on social media easy by automating the posting of positive reviews to your social media channels. This keeps your stream full of positive sentiments and are perfect additions to your current posts. Simply connect your social channels, choose a schedule and our software does the rest!
Having positive reviews on your website and review sites are vital for brand development, but combined with auto-posting to your social media channels takes it to the next level. Social proof works extremely well when it comes to taking a prospect and converting them into a customer. So why not post all your positive reviews so your following and anyone that goes to your social pages can see them?
Simply sign up and install your custom widget. It can be placed anywhere you want – your website, your thank you page, your email signature, or even send it to your entire email list. You can custom select which sites you want to improve your reviews!
Consumer rate you on a 1-5 star scale. Anything under 4 stars sends the reviewer to a private form that notifies you, preventing negative public reviews! Any 4 or 5-star ratings are prompted to leave a review on the website of your choice!.
Your review scores will go up on the review sites that matter most to you. This increases conversions, rankings, and trust! Additionally, you can (and should) create a review carousel for your website to display all the positive reviews you’ve collected.
Our review and reputation management software will help you significantly improve your reputation online, generate more positive reviews, and increase your rankings!
It will also help you prevent negative reviews by directing any ratings under 4 stars to a form they can fill out with their negative experience. From there, you will be notified and have the opportunity to resolve the issue and turn it into a positive!
If you are serious about improving your reputation online and generating far more reviews for your business, Ascendance STARS and the assistance of our reputation management team for brand development is a must.
Need more than 1 location? No problem, each extra location is heavily discounted at just $70/month on top of the original location at $300
Ascendance is proud to offer a 10% discount for any business owner or entrepreneur who is current or former military or a first responder. This extends to family as well so if you have a family member that is current or former military or a first responder you will still receive the 10% discount for as long as you work with Ascendance!
Thank you all for your incredible service for our country and keeping us safe!